Return & Refund Policy

Effective from: 21 July 2026

1. Freshness commitment

Every stem is inspected and packed in moisture-retaining sleeves before dispatch. We guarantee the variety and bunch size shown on your invoice.

2. Eligible claims

• Wrong flower type or stem count compared with the confirmed order.
• Parcel marked delivered but not received, after carrier investigation.
• Stems that arrive wilted, broken, or mouldy because of transit damage.

3. Reporting window

Contact us within twelve hours of the recorded delivery time. Include photos of the shipping label, outer wrap, and affected stems with a short written description.

4. Resolution options

Approved claims may be settled through partial refund, full refund, or complimentary re-delivery depending on stock and logistics availability.

5. Exclusions

We cannot accept returns for personal colour preferences, natural petal markings, or stems consumed before a claim is reported.