Free shipping on all flower orders

Appily Thirtyfive · bloom switchboard exchange

Florist operator help desk

Plug into four support lines covering 70 blooms — accounts, dispatch, stem care, and payment.

Line 01 · connected

Account & checkout

Sign-up, OTP verification, and cart sync before you order blooms.

  1. Ticket 01-01 How do I create an account?
    Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the Account page to verify before checkout.
  2. Ticket 01-02 Why must my email be verified?
    Verified email ensures order confirmations, tracking updates, and florist desk replies reach you. Resend the OTP anytime from Account if it expired.
  3. Ticket 01-03 Where is my order history?
    Sign in and open My orders to view past flower purchases, totals, and dispatch updates synced to your account.
Line 02 · connected

Orders & tracking

Track hydrated dispatch, raise tickets, and manage cancellations.

  1. Ticket 02-01 How do I track a flower order?
    Use your order number and email on Track order. Status emails are sent after checkout and when dispatch milestones change.
  2. Ticket 02-02 Can I cancel or request a refund?
    Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our florist desk responds during working hours.
  3. Ticket 02-03 When will I receive confirmation?
    An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for stem hydration once confirmed.
Line 03 · connected

Fresh flowers & care

Stem hydration, vase life, and quality claims for every bouquet.

  1. Ticket 03-01 How are fresh flowers packed for shipping?
    Stems are trimmed, hydrated, and packed in ventilated sleeves to reduce bruising during transit. Delicate varieties receive extra cushioning where needed.
  2. Ticket 03-02 What if my order arrives damaged or wrong?
    Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.
  3. Ticket 03-03 How should I care for flowers after delivery?
    Trim stems at an angle, use clean water with flower food if provided, and keep bouquets away from direct heat and fruit bowls. Refresh water every two days for longest vase life.
Line 04 · connected

Payment & shipping

UPI, COD, prepaid shipping, and delivery coverage across India.

  1. Ticket 04-01 Which payment methods are accepted?
    We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
  2. Ticket 04-02 Do prepaid orders get free shipping?
    Yes — UPI prepaid flower orders include free standard shipping. You are redirected to the payment gateway after placing the order.
  3. Ticket 04-03 Do you deliver across India?
    Yes — we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.
Line credit

UPI & COD

UPI — prepaid bouquets ship free nationwide.

COD — ₹49 courier fee on eligible PIN codes.

Reference

Policy shelf

Live operator

Talk to us

Our florist team replies during Monday to Saturday, 8:00 AM - 8:00 PM.

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